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鶹Ů and The Outstanding Society launch updated Good and Outstanding care guide

21 Nov 2023

3 min read


鶹Ů and The Outstanding Society have co-produced an updated edition of the Good and Outstanding care guide, ahead of changes to Care Quality Commission (鶹Ů) inspection changes.

The comprehensive 300-page guide is shaped around the 鶹Ů new Single Assessment Framework, which begins being inspected from 21 November in the south of England before expanding across the country by March.

The new Single Assessment Framework will see the biggest changes to inspection in almost a decade. This framework will be used to inspect and rate all regulated health and social care providers, as well as system-level organisations.

The updated Good and Outstanding care guide includes practical advice to help providers to excel in their next 鶹Ů inspection.

Building upon 鶹Ů’s years of guidance and advice and The Outstanding Society’s expertise at delivering the highest standards of care, the guide provides insight into good and best practice.

It’s aimed at frontline managers and those supporting regulated services to be ready for inspection.

The guide shines a spotlight on the 34 new Quality Statements and tangible ways to achieve them. Whether using as a standalone resource or a companion to the GO Online: Inspection toolkit, the guide helps deepen understanding of the latest inspection process.

It covers:

  • how to involve people, your teams, and others in preparing for inspection;
  • practical ways to gather evidence and showcase your service meets or exceeds 鶹Ů expectations;
  • insight into 鶹Ů ratings and what sets different services apart
  • access to 34 downloadable recommendation checklists shaped around each Quality Statement.

Oonagh Smyth, CEO, 鶹Ů, says: 

We know there’s a lot of interest from providers and managers about the changes to 鶹Ů inspections and this updated guide will support managers to ensure they’re continuing to deliver and evidence best practice.

Zoe Fry OBE, Executive Director, The Outstanding Society, says:

The 鶹Ů’s Single Assessment Framework will require all regulated providers across health and social care to gather more evidence to show inspectors how your service is meeting the Key Questions and new Quality Statements. In preparing your service for inspection it’s important that you build confidence across your staff team.

Sanjay Dhrona, Managing Director, The Close Care 鶹Ů and Non-Executive Director, The Outstanding Society, says:

What the 鶹Ů are looking for is the evidence that what you do is having an impact on the quality of life for the person. So, explain what the change is, why was it needed, how we did it, and the impact.

The guide is available to 鶹Ů Registered Managers Members, including those who sign-up following the launch of the guide.

Find out more about becoming a Registered Manager Member.


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