The Âé¶¹Å®ÀÉ podcast 'The care exchange' is back for it's fourth series!
Pia Rathje-Burton and Wendy Adams, Âé¶¹Å®ÀÉ locality managers, are back to host the podcast where you can listen to real-life insights into being a manager in social care.
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Make sure you don't miss another episode of 'The care exchange'!
Episode 1: What is your favourite chocolate bar?
Series 4 kicks off with a fascinating conversation alongside Neil Eastwood, CEO and founder of Care Friends recorded with a live audience!
Neil discusses the secrets to recruitment including having a narrow and wide focus on attracting job applicants and how to connect with people in your local community. He also sharestips on how to improve your recruitment and retention processes including texting, hosting a dog show, reserving parking spaces, welcome cards and even providing a favourite chocolate bar!
Episode 2: Would you dance in the rain?
Samantha Crawley, CEO of Bracebridge Care and Director of The Outstanding Society joins us to discuss why registered managers strive for Outstanding, and the impact of the culture of a service on Âé¶¹Å®ÀÉ ratings. Samantha also shares some great ideas about how to tackle difficult team dynamics and she how uses an assessment centre approach to help with recruitment. You can also find out why she gives a free audio book subscription to managers in all her homes.
Episode 3: What if I say the wrong thing?
For most of us, the answer to the question ‘what is most important to you?’ would be our personal relationships. Join us for a fascinating discussion with Dr Claire Bates about how we can, and should be, supporting people to continue the relationships that are important to them.
Dr Claire Bates, who set up and runs the ‘Supported Loving’ network, talks candidly in this episode about how we should be helping people to have meaningful relationships, including where people want to continue with intimate or sexual relationships, and she asks the question ‘should a double bed be offered as default?’. Claire gives some great advice on how to create open cultures, reassure staff about having honest conversations and debunks some of the myths about what it is ok to say and support people with.
Episode 4: I get most of my success on Sundays
Stephen Forster joins the Care Exchange to talk about his success in recruiting 1000s of care workers. He shares his top tips on attracting workers, including how to create an amazing recruitment journey for each candidate and how to reduce no shows. We also chat about sending top tips to candidates before interview, creating attractive job adverts and value-based retention.